Autumn 2009, Milton Keynes, UK
Arizion Limited received excellent delegate feedback following the Customer Service Communications Workshop for Managers, lead by Arizion managing director Geoff Langston.
The workshop was held in collaboration with the Institute of Customer Service and the Milton Keynes & North Bucks Chamber of Commerce, forming part of its Essential Business Skills training programme focused on customer service and motivation.
Bob Winnington a Director at the Institute of Customer Service http://www.ukcsi.com/ gave insight into how the Institute can help managers be more successful in the changing marketplace brought about by the current economic climate. He discussed the need for a cultural change in some organisations to better understand customer needs and improve communications to customers. Finally, he gave the delegates some ideas about how they could make an impact in their organisation and challenged them to turn those ideas into actions. For further details contact
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Geoff Langston then led a lively interactive session; identifying advanced communications techniques and showing how applying them will help managers improve staff behaviour and attitude significantly and build team and personal motivation. Geoff demonstrated how these improvements would enable an organisation to deliver consistent customer service excellence to help retain loyal customers willing to give positive references.
In a commercial environment it costs around forty per cent more to acquire a new customer as apposed to servicing or selling to an existing one. A stable and loyal customer base is important for success and growth. Excellent customer service will open the door to business growth but effective communications is the key to unlock it.
Do you have comments or questions about this article?
Would you like details about Arizion/UKSCI customer service communications workshops in your area, or about customising a workshop to address the specific challenges of your organisation?
Don’t hesitate; contact me now on
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, or phone 0845 3011234. I’ll be pleased to help.
Kindest regards
Geoff Langston
Managing Director
Arizion Limited
Tel: 08453011234
www.arizion.co.uk
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